An advanced Asterisk solution for call center reporting and monitoring, offering a wide range of integrated services when purchasing the license in its Pro version (4 years duration) or regular (1-year duration).
Monitors telephone system data and produces detailed reports on call center activities. You can also generate reports on past activities along with real-time overview screens on current activities.
A single installation can monitor multiple phone Systems when purchasing licenses for 2, 5, 10 or more servers.
- Monitor productivity in agents
- Measure targets and view campaign statistics with a simple, easy-to-use interface
- Complete reports of agents and queue performance
- Manage easily the customer-agent interactions.
- Increase overall efficiency and productivity
- Track critical metrics and queue statistics.
- Monitor all within the contact center.