Aheeva Outbound Solution and Predictive Dialer
Increase productivity by saving time in dialing and waiting for customer response. This solution has the following features:
- Answering machine detection (AMD), filters non-human calls (voicemail, fax machines, unanswered calls, busy signals, disconnected lines), to ensure that your agents are connected to a real person.
- Multiple dialing modes, it has predictive, progressive and previewing dialer.
- Scripts for agents, make sure that they are providing a coherent message throughout the organization and that your customers receive the best possible experience, even with the less experienced agents.
- Protects your call center from the infringement of the Telephone Consumer Protection Act (TCPA) by using built-in parameters that limit non-compliant auto dialing.