3C Logic And TelOnline
Rockville, MD (PRWEB) March 30, 2011 – 3CLogic, the only cloud based call center provider on AWS (Amazon Web Services Platform), is proud to announce that they have formed a strategic partnership with TelOnline, a leading provider of hosted turnkey telephone solutions for businesses and organizations. The goal of this partnership is to provide comprehensive contact center functionality to call centers across Florida and Latin America. Together, 3CLogic and TelOnline will offer IP based solutions and tools to launch inbound and outbound calling services without any upfront investment in hardware of software.
TelOnline is a value-added Digium Select Reseller and systems integrator of communications products and services, delivering building blocks to complete solutions to resellers and end users. TelOnline is committed to providing best-of-breed products. Offering 3CLogic’s Virtual Call Center platform to companies in Latin America and Florida will further enhance TelOnline’s service offerings.
Juan Carlos Castañeda, president and CEO of TelOnline Group said, “Our goal is to be the world leader in unified communications solutions, IP telephony services, and customer satisfaction. We are always expanding our products and services to help our customers choose the right solutions to help their business grow. This partnership between 3Clogic and TelOnline is well on its way to achieving that goal by using 3CLogic’s cloud based Contact Center Solution.”
“Contact Centers across different verticals are under increased pressure to keep their costs low while providing higher and higher levels of service to the customers they are serving,” said Raj Sharma, President and CEO of 3CLogic. “One of the challenges that call centers face is the ability to manage seasonal demands or peaks in their call centers. Traditional delivery methods such as adding new servers and capacity are cumbersome because of the time, effort, and cost involved.”
Raj continued, “Our partnership with TelOnline lets us offer a low cost, full featured Contact Center functionality for Spanish call centers in the cloud. These call centers can differentiate themselves by a ‘pay as you go’ model that reduces costs and reduces time to go operational.”
3CLogic’s Inbound Call Center and Predictive Dialer features, combined with cloud technologies helps companies of all sizes as well as across all industries increase service quality while reducing operating costs. 3CLogic connects businesses with their customers with high quality multi-channel services such as voice, e-mail and Texting all at a reasonable price.
TelOnline is a company that offers and consults specialized solutions in telephony. The tailored solutions include VoIP telephony, IP-PBX, call centers, automatic dialers, call recording systems, cloud telephony services, embedded software development for telephony and integration, video conference and more. TelOnline is a selected partner of Digium, Asterisk makers, Oaisys, as well as numerous strategic business partner alliances within the industry. TelOnline is committed to providing the best products and services to markets in the United States, Caribbean and Latin America. Our team is highly experienced in commercial, development and support engineers. If you would like more information about TelOnline, please visit www.Telonline.com or call USA +1(954)894-6181 or call international +57(1)325-9832